Shipping policy
1. Do you offer free shipping?
Yes! We proudly provide free worldwide shipping on all orders placed through Calmora.
2. Order Handling & Delivery Timeframes
How long does it take to process my order?
Orders are typically prepared and handed over to the shipping provider within 1-3 business days. Customized items may require a bit more time, especially during holidays or high-demand periods.
How long does delivery take?
Once shipped, most orders arrive within 7-12 business days. During peak seasons, please allow up to 10 additional business days for delivery.
Will I be able to track my shipment?
Absolutely! Once your order is on its way, you'll receive a confirmation email from trycalmora@gmail.com that includes your tracking number. Please note that tracking updates may take a few days to appear, depending on the carrier's system.
3. Address Changes & International Shipping
Can I change my shipping address after placing an order?
We can only update your shipping address if your order has not yet been shipped.
If you need to make any changes, please contact our customer support team as soon as possible at trycalmora@gmail.com.
Once your order has been dispatched, we are unable to make any address modifications.
Do you ship to my country?
Yes — Calmora ships to most countries worldwide. If you're unsure whether we deliver to your location, feel free to reach out to us at trycalmora@gmail.com.
4. Shipping Confirmation, Customs & Duties
Will I receive a shipping confirmation?
Yes. Once your order ships, you'll receive a shipment confirmation email from Calmora including all tracking details. These may take up to 24 hours to update.
What about customs or import taxes?
Import duties, taxes, or customs fees vary by country and may apply upon arrival. In many cases, Calmora covers these costs in advance, but if additional charges are required by your country, they are the responsibility of the customer.
If new tariffs or international trade rules are introduced after your order is placed, you may be responsible for any new applicable fees.
5. Lost or Damaged Packages
What if my order gets lost in transit?
If your package goes missing during shipping, we'll send a replacement free of charge. If the replacement package also fails to arrive, you may need to coordinate directly with the shipping carrier for resolution.
What if my order arrives damaged?
Please contact us within 48 hours of delivery at trycalmora@gmail.com and provide photos of the damaged item and packaging. We'll assist you with a solution. Keep the item and packaging, as they may be required for a claim.